Careers

Leading Manufacturer/Importer has an opportunity for an Office Manager.

Work (and report) directly with the Managing Director on executing day to day office functions.

The ideal candidate will have natural organizational skills, be a self-starter, and have experience with QuickBooks, invoicing, receivables, record keeping and working with retailers. The right person will be a mature minded individual who will take ownership of all responsibilities, and anticipate needs.

Under the direct supervision of the Managing Director, this position provides administrative and customer service support to the Sales, Technical and Administration department.

In addition to typing, filling and answering phones, other duties such as coordinating meetings, ordering supplies, coordinating direct mailings and working on special projects are to be performed.

This role deals with a diverse group of external and internal customers at all levels of the organization. Independent judgement is required to plan, prioritize and organize diversified workload as well as recommend changes in office practices or procedures.

KEY RESPONSIBILITIES

• Manage payrolls.
• Maintain accurate documentation and filing systems.
• Liaise with the IRD for accounting and tax filing
• Work closely with French headquarters to facilitate oversea shipments routing, invoicing and inventory control.
• Report to the CFO for all legal and general matters.
• Support sales efforts with demo units, price list, ordering information…

EDUCATION AND EXPERIENCE REQUIRED

• College or General Education Degree (GED)
• Customer Service experience.
• Prior stable experience in sales administration, bookkeeping, importing and shipping or book keeping, Accounts Receivables/Payable, and credit control.
• Equivalent combination of education and experience.
• Must be able to speak and write excellent English and Chinese, French a plus.

OTHER KNOWLEDGE, SKILLS AND ABILITIES

• Strong communication skills, with the ability to respond accurately to internal and external requests, inquiries and complaints.
• Excellent time management skills and ability to multi-task and prioritize work.
• Focused on providing excellent customer service while operating within company procedures.
• Excellent interpersonal skills, allowing the incumbent to successfully work through stressful situations.
• Maintains confidentiality.
• Strong team player who works effectively with others to achieve company goals.
• Attention to detail and problem-solving skills.
• Self-starter, detail oriented with organizational skills.
• Proficiency in QuickBooks, Excel, Word, PowerPoint, Outlook and Salesforce.
• Ability to work with customers, Headquarters in France and sales team.

Please send your CV and covering letter to caroline.masdebrieu@analogway.com

Since 1989, Analog Way has been a worldwide innovation-driven designer and manufacturer that specializes in hardware based computer and video signal processing, switching, and distribution in professional audio-visual applications. Analog Way products are used to convert and combine computer and video images for high quality presentations in concerts, board rooms, corporate summits, presentation and training centers, churches, and other applications. Its American division is currently seeking an eager-to-learn problem solver, dynamic, and tech-savvy individual to fill the position of Technical Support & Repair Engineer.

Analog Way is searching for a skillful performer to fill the position of Tech Support & Repair Engineer. This position will be primarily engaged in providing outstanding customer support in accordance to the company’s world-class standards aspiration, as well as servicing our products. The position will report to the Tech Support Manager and it is located at Analog Way’s American Headquarters in Buford, GA.

As part of his/her role, the Tech Support & Repair Engineer is expected to perform all of the below tasks in a timely and professional manner.
• Diagnose product and systems related problems using recommended factory procedures and test equipment.
• Troubleshoot problems to PCB level.
• Interpret schematics and drawings.
• Handle technical support calls from customers to include assessing product defects, explaining features, providing brief training, quoting repair and other services and manage RMAs among other related tasks.
• Communicate on a technical level with engineers, customers, and co-workers.
• Apply commonsense and logical progression to problem solving challenges.
• Perform equipment modifications as instructed by factory.
• Support factory personnel on product inquiries or special projects.
• Work with a minimum amount of supervision.
• Although the position entails primarily bench work, the selected individual must be willing to travel from time to time to customer sites, tradeshows or other in order to provide onsite system commissioning, troubleshooting, basic repair training or assist other Analog Way staff. Travel for this position is expected to be minimal.
• Must be willing and able to engage directly with customers to assist in troubleshooting, provide basic training on product utilization, and close any open loops in proactive fashion to ensure ultimate customer satisfaction.
• Coordinate with Sales and factory personnel as necessary to resolve technical problems and maintain high quality customer experience.
• Issue RMAs and research warranty certifications.

• Minimum 3 years bench or field tech experience in a professional video product manufacturer, end user facility, or system integration environment in any of the following sectors: pro-AV; broadcast; production; post production.
• Must have proven experience troubleshooting and servicing professional or broadcast high-end video processors, routers, switchers, and similar systems. Experience with Analog Way products is a plus.
• Strong video engineering or end-user background
• Networking (IT) experience a plus
• Experience with Salesforce.com a plus
• Electronics repair experience including through-hole and SMT touch-up soldering is a plus
• Must possess a solid understanding of video signal processing
• Self-motivated
• Must be willing and able to travel on occasion
• Good written and verbal communication skills
• Great presentation skills in front of costumers
• Professional demeanor
• Team player
• Ability to work autonomously without field supervision
• Creative, detailed oriented with planning and organizational skill
• Disciplined and problem-solving demeanor with an appetite for challenges to continuously build knowledge
• Computer skills including MS Office and CRM Systems (i.e. Salesforce.com) is required
• Ability to frequently lift and/or move up to 80 pounds
• Valid driver’s license and personal credit in good standing

Minimum Education Requirements / Certification / Licensure:
• Bachelor’s Degree (employment experience will be considered in lieu of degree)
• CTS certification a plus

Compensation:
• Compensation package is highly competitive and will be commensurate with experience.

Analog Way est l’un des principaux concepteurs et fabricants mondiaux d’équipements haut de gamme dédiés au secteur de l’audiovisuel professionnel. Depuis 30 ans, Analog Way développe et fabrique une large gamme de processeurs d’images à la pointe de l'innovation, reconnus pour leur robustesse et leur fiabilité : processeurs de murs d'images 4K/8K, commutateurs-mélangeurs de présentation, média serveurs, convertisseurs multi-formats et solutions de contrôle avancées, ainsi que des logiciels et outils d'intégration. Au fil des ans, Analog Way a développé une expertise unique permettant d’offrir des expériences de présentation vidéo spectaculaires aux professionnels des secteurs de la télédiffusion, de l’audiovisuel et de l’industrie, partout dans le monde.

Dans le cadre de son développement, Analog Way recherche un Ingénieur Expert Avant-Vente EMEA H/F

Rattaché(e) au Directeur du service Europe, vous intervenez en avant et/ou après-vente sur la zone EMEA.

• Vous travaillez en relation avec les clients dans le but de répondre à leurs besoins techniques et de valider la faisabilité technique de leurs projets.
• Vous assurez la veille concurrentielle et technologique des produits et vous participez aux salons professionnels en tant qu’Expert Technique des produits.
• Vous travaillez en étroite collaboration avec les équipes commerciales et les clients, une fois que les projets ont été identifiés, pour adapter l’offre du Groupe par rapport aux besoins Produit et technique du client.
• Vous accompagnez les projets et êtes le relais commercial au siège, en contact direct avec les clients au niveau technique, en coordination avec les autres services de l’entreprise.
• Vous apportez l’expertise technique et le soutien nécessaire aux actions de communication ou de marketing direct et aux équipes commerciales.

De formation Bac+2 à Bac+5, de type technique de préférence.

Vous justifiez d’une expérience d’au moins 3 ans dans une fonction avec une forte dimension relation client et un environnement technique, idéalement dans les domaines de l’audiovisuel, de l’électronique ou de l’informatique.

Vous parlez anglais couramment.

Doté(e) de connaissances techniques indispensables à la compréhension de nos problématiques, vous possédez également une bonne aisance relationnelle ainsi que d’excellentes capacités de communication orales et écrites.

Diplomate, vous savez affirmer vos positions.

Organisé(e), rigoureux(se) et impliqué(e), vous souhaitez rejoindre une structure à taille humaine en plein croissance internationale sur un marché en perpétuelle évolution.

Basé à Antony (Ile de France - 92), ce poste comprend 30% à 50% de déplacement sur la zone EMEA. A pourvoir immédiatement en CDI.

Merci d'adresser votre candidature (CV + lettre de motivation) sous la référence IEAV2019-RH à rheuro@analogway.com