Careers

Under the direct supervision of the Office Manager, this position handles our merchandise fulfillment process and distribution as well as provides support to the operations, administration, and executive teams. Deals with a diverse group of external and internal customers at all levels of the organization. Independent judgement is required to plan, prioritize and organize diversified workload.

PRIMARY RESPONSIBILITIES

• - Track and log all product inventory, ensuring there are no discrepancies.
• - Accept deliveries of company products and stores them according to protocol.
• - Accurately complete all required international shipping forms and follow-up through delivery to destination. 
• - Receive and acknowledge all customer and client orders.
• - Submit customer purchase orders to HQ according to protocol.
• - Properly pack and ship orders for delivery to customers.
• - Inspect all orders being received and shipped, checking for damage, defective parts and missing items.
• - Report and—once authorized--recycle damaged product.
• - Address and resolve any product packaging-related issues, shipping priority, or damaged items.
• - Use WMS (Warehouse Management Software) program to monitor inventory and balance accounts.
• - Use FedEx Shipping Manager and UPS Shipping Manager for shipments.
• - Always keep warehouse area clean and organized.
• - Reports to office manager or management to alert them of any issues with shipping or receiving.
• - Assist Office Administration during absence or vacations.

SECONDARY RESPONSIBILITIES

• - When no warehouse work is impending, carry out secondary tasks as assigned by office manager.
• - Provides information to and gathers information from customers, employees and anyone contacting the Company.
• - Prepares, issues, and sends out receipts, bills, policies, invoices, statements, checks and correspondences.
• - Operates computer terminal to input and retrieve data.
• - Operates office machines such as computer, calculators, fax machines and duplicating machines.
• - Opens and routes incoming mail, answers correspondence, and prepares outgoing mail.
• - Develop and maintain filling system.
• - Performs other duties as assigned.
• - Assists with minor maintenance of office building.
• - Assists instructor moving product to/from the Academy.

EDUCATION AND EXPERIENCE REQUIRED

• - High School diploma or General Education Degree (GED); or
• - 1 – 2 years related experience and / or training; or
• - Equivalent combination of education and experience.
• - Customer Service experience.
• - QuickBooks experience preferred.
• - Knowledge of international shipment procedures preferred.

OTHER KNOWLEDGE, SKILLS AND ABILITIES

• - Strong communication skills, with ability to respond accurately to internal and external requests, inquiries and complaints.
• - Excellent time management skills and ability to multi-task and prioritize work.
• - Focused on providing excellent customer service while operating within company procedures.
• - Excellent interpersonal skills, allowing the incumbent to successfully work through stressful situations.
• - Maintains confidentiality.
• - Strong team player who works effectively with others to achieve company goals.
• - Attention to detail and problem-solving skills.
• - Ability to read and comprehend instructions, correspondence, and memos.  Ability to write correspondence. 
• - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• - To perform this job successfully, an individual should have knowledge of Internet software; Order processing systems; Spreadsheet software and Word Processing software.
• - The ability to interact and work successfully with a wide variety of groups and individuals, always presenting a professional demeanor, and positively representing Analog Way.  This includes the ability to manage conflict, to achieve win-win solutions, and to assure that all problem resolutions represent the best interests of both the customer and the company.

PHYSICAL DEMANDS AND/OR WORK ENVIRONMENT DESCRIPTION

• - This position will repeatedly require lifting and handling merchandise in excess of 100 pounds.
• - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

Analog Way (AW) is searching for a seasoned salesperson to fill the position of National Sales Manager – Government & Military. This position will be responsible for strengthening and expanding Analog Way’s presence in the government and military sectors. The right candidate must possess a proven track record of successful sales of hardware/software to government and military customers via direct sales and through dealers, integrators, and VARs. Moreover, the right candidate is expected to have active customer relationships at various divisions within the government and military sectors. The position will report directly to the President of the Americas. The home base location is open for consideration nationwide, but candidates in proximity states to Washington DC will be given preference.

The right candidate for National Sales Manager – Government & Military is expected to perform the below tasks, at minimum.

• Perform the necessary missionary and evangelical work to help establish AW in these NEW verticals.
• Create yearly/quarterly strategic sales plans to meet revenue and profit targets. This shall include general prospectus, go-to-market strategy, cost/benefit analysis, product-to-market alignment, GSA schedule oversight, timeline to revenue, among other related tasks.
• Take complete ownership of sales process; lead generation, product positioning, sales opportunity evaluation, quote generation, deal closing and post-sales assistance.
• Manage relationships with all U.S. Department of Defense branches as well as Federal & state government agencies across the continental US territory.
• Prepare and deliver technical presentations and equipment demonstrations with aim to provide technology and product education to prospective customers.
• Work closely with AWs Regional Sales Managers across the nation in effort to leverage cross-relationships and multi-facet opportunities
• Assist product marketing on ongoing product development by proactively querying customers about competitors, top challenges, new opportunities, trends, etc. The salesperson is expected to consistently gather this information and submit to management in a timely manner when requested
• In collaboration with inside salesperson, the National Sales Manager is expected to assume responsibility and oversight in preparation and timely completion of RFIs, RFPs, RFQs, white papers, security and regulatory forms and other related documentation required to advance market penetration
• Labor to position AW technologies and products within consulting firms and design/build integrators specializing in DoD and government sectors
• Take ownership of customer problems to oversee definitive resolution and satisfactory closing
• Attend and/or host tradeshows, road shows, and other sales related events
• Work directly with AW’s marketing communications team to increase brand exposure in
new verticals
• Participate in internal meetings as required by management

Minimum Requirements / Knowledge / Skills:

• Minimum 5+ years in government sales experience within a professional
hardware/software manufacturing company. Preferred: Video product sales experience
in any of the following industries: pro-AV; broadcast; IT
• Proven track record of success in government sales from missionary work to significant
growth
• Military clearance a plus
• Established relationships with US Army PEO and PM officers an absolute plus
• Knowledge of military acquisition and procurement processes a must
• Strong video engineering background a plus
• Self-motivated
• Must reside near major city within the continental US territory (MD or DC a plus)
• Proven sales closer
• Must be willing to travel 30% to 50% of the time (weekend travel is unusual)
• Articulate communicator
• Excellent presentation skills
• Excellent negotiation skills
• Professional demeanor
• Team player
• Ability to work autonomously without field supervision
• Creative, detailed oriented with excellent planning and organizational skill
• Disciplined and problem-solving demeanor with an appetite for challenges to
continuously build knowledge
• Computer skills including MS Office and CRM Systems (i.e. Salesforce.com) are
required
• Ability to frequently lift and/or move up to 70 pounds (product demo equipment)
• Valid driver’s license and personal credit in good standing

Minimum Education Requirements / Certification / Licensure:

• • Bachelor’s Degree (employment experience will be considered in lieu of a degree)
• • CTS certification a plus
• Compensation:
• • Compensation package is highly competitive and will be commensurate with experience.

Analog Way (AW) is searching for a high achiever to fill the position of Global Services Director. In this highly significant role, the selected individual will be primarily and wholly responsible for managing all aspects of customer services division worldwide. He/She must not only possess extraordinary leadership and analytical skills to manage and run the division on a day-to-day basis, but must also possess the business acumen essential to transition the existing operations from a cost center to a profit center. Subsequently, the position will have complete profit and loss management responsibility for the global division, the establishment of quotas, and the development of service products, all in collaboration with AW’s management and sales teams. The position will require moderate domestic travel and infrequent travel overseas. It is based in the company’s American headquarters in Metro-Atlanta and shall report directly to the President of the Americas. Consideration for managing from remote location will be given to candidates who are proven to be highly qualified.

As part of his/her role, the Global Services Director is expected to perform, at minimum, all tasks outlined below in a proficient manner.
• Formulate business unit growth plans, strategic initiatives, operational plans, and budgets.
• Take full P&L responsibility.
• Assist management in planning and rollout of the company’s global services cloud-based management system interface platform.
• Structure and execute new Service Level Agreements (SLAs) and services in collaboration with the management team.
• Create and establish official standard operating processes (SOPs) over all operational functions and positions within the division.
• Create and execute custom service contracts.
• Mitigate daily risks and directly assist in full resolution of escalated customer’ open-ticket cases.
• Create and drive marketing plans for the service division in collaboration with AW’s marketing department.
• Create and implement performance quotas and KPIs.
• Oversea quality control of all operations across the division with aim at continual improvement.
• Assist in development execution of all legal documentation (i.e. service contracts).
• Maintain performance and operational standards to world-class levels (Lean or Hoshin expertise welcomed).
• Engage daily in risk management to ensure proper throttle of scheduled activities against resources.
• Assist the sales team by meeting with key customers when required to discuss AW’s post-sales support capabilities and value-added services.
• Create and establish accurate benchmarks and metrics to assist management in monitoring the division’s performance.

Minimum Requirements / Knowledge / Skills:

• Minimum 5 years’ experience, and proven track record managing a customer service unit and team in manufacturing company which sales electronic hardware or appliances and which provides enhanced post-sales customer services. (ProAV, Broadcast or Industrial Video equipment manufacturing sectors will be highly favored.)
• Commercial video technology savvy, a plus.
• Demonstrable success implementing and/or managing cloud-based customer service operations’ platforms.
• Self-motivated.
• Even-keel temperament managing a diverse human environment.
• Ability to work under pressure in high-stress, demanding atmosphere.
• Must be willing to travel, as required. Weekend travel is unusual, but may be necessary at times (i.e. tradeshows).
• Meticulous attention to details and accuracy.
• Articulate communicator.
• Superior organizational and planning skills. Project management experience, a plus.
• Great presentation skills.
• Professional demeanor.
• Team player.
• Disciplined and problem-solving mindset with an appetite for challenges to continuously build knowledge and enhance his/her working environment.
• Computer skills including MS Office and CRM Systems (i.e. Salesforce.com) is required.
• Valid driver’s license and personal credit in good standing.

Minimum Education Requirements / Certification / Licensure:

• Bachelor’s Degree
• MBA or related degree, a plus.
• Employment experience will be considered in lieu of degrees.

Compensation:

• Compensation package is highly competitive and will be commensurate with experience.

The role of the Technical Training Instructor is key to the long-term success of Analog Way (AW). This position is chartered to assist in educating AW’s markets on the advantages behind our products and technology as well as to evangelize our company brand. The position is based in our American corporate headquarters, located in Buford, GA and will report directly to the President of the Americas. Consideration for remote location for this position will be given to candidates who are proven highly qualified.

Among many other tasks, the below section delineates key responsibilities expected of this position:

• Adopts and adapts training material provided by headquarter and creates programs to train our employees and customers.
• Assists in the formation, translation, and composition of training class materials, product manuals, and specifications.
• Creates tech support programs and polishes existing workflows to ensure best practices are in place. Ultimately providing highest level support service to our customer base.
• When required, conducts offsite product demonstrations, complex system commissioning, Lunch and Learn events, and product/technology presentations.
• Attends and assists in tradeshows when assigned.
• When required, writes training programs, including outline, text, handouts, and tests, and designs class exercises intended to complete the hands-on portion of any certification course.
• Schedules product certification classes at our corporate office or non-certification classes, onsite at a customer site.
• Lectures class on utilization, installation, programming, maintenance, and repair, following outline, handouts, and texts, and using visual aids, such as graphs, charts, videos, and slides.
• Provides transportation to students to/from hotel in company vehicle.
• Hosts students for dinner after every class day.
• Prior to any training session, directly handles all required preparation in the Academy floor to insure maximum comfortability of our students (guests).
• Demonstrates procedures being taught, such as product use and programming, applying knowledge and following course outline.
• Administers written and practical exams and writes performance reports to evaluate course impact as well as maintains database reflecting information on trainees.
• Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrates information into training program.
• Coordinates and carries out training sessions from scheduling to direct student subscription to post-certification.
• Works with InfoComm CTS panel to subscribe all training courses in the CTS certification program for RU awards.
• Creates yearly training plans with clearly defined goals, milestones, and timelines.
• This position requires travel up to 50% maximum at times (seldom on weekends).

Minimum Requirements / Knowledge / Skills:

• Minimum 3 years in pro-av training or related activity. These sectors may also qualify: broadcast; production; post production
• Personal knowledge and experience with AW products, strongly preferred
• Strong video engineering or end-user background
• Must possess a solid understanding of video signal processing
• Self-motivated
• Must be willing and able to travel on occasion
• Good written and verbal communication skills
• Great presentation skills in front of costumers and students
• Professional demeanor
• Team player
• Ability to work autonomously without field supervision
• Creative, detailed oriented with planning and organizational skills
• Disciplined and problem solving deportment with an appetite for challenges to continuously build knowledge
• Computer skills including MS Office and CRM Systems (i.e. Salesforce.com) is required
• Ability to frequently lift and/or move up to 75 pounds
• Valid driver’s license and personal credit in good standing

Minimum Education Requirements / Certification / Licensure:

• Bachelor’s Degree (employment experience will be considered in lieu of a degree)
• CTS certification a plus

Compensation:

• Compensation package is highly competitive and will be commensurate with experience.